The basic process Essay Example for Free

The basic process Essay A very big part of the ICT section of the business is the website. The website is an open form of communication with internal and external factors. The performance of the business has rocketed since the introduction of the website www. boots. co. uk. It is used to communicate internally and externally. Internally staff can sign into the website and gain data that they may need from home. The external communication is a lot more effected by the website. The website communicates with customers about products, store information, special offers and online sales. The online shop that Boots operates increases the performance of the business financially as little money is needed in its upkeep compared to the amount the stores require. The website enables Boots to make more money with less input. Less staff is needed to operate the online store so money is saved there. There is no need for a physical shop it is all virtual so this saves money on rent, bills, and general upkeep. Nothing can be broken or damaged by customers like in a Boots store. The online store can be used 24 hours a day 7 days a week and while people shop they may notice new products and they will see advertising around the site that might be of interest. The advertising space is also a benefit to Boots as it is free and unlimited. All these aspects are elements that contribute to the economic and low cost high profit performance of the business. Email Email can be used to enhance the performance of the business internally and externally Internally messages can be typed and sent to many people very quickly. This saves money and time in photocopying and distribution of letters. Emails internally can be used in restricted and open format dependant on the content. They can be used to make staff aware of information about price changes and strategic alterations that may need to be put into place. The use of emails in Boots to make staff aware of extra shift work available and job opportunities that may become available add to the efficiency and economic performance of the business by reducing the time that is used up by alternative methods. Staff can get in hold of the business via email when they need as it is a quick and easy way to do so. Externally emails are used a lot in Boots for advertising. Customer databases are formed with information from the reward card scheme and the email addresses are put into a file. This is used to send customers information about special offers and general advertising. This is a lot cheaper than alternative methods such as the constructing printing and posting of leaflets and brochures. Links are used a lot to make it quick and appealing for customers to explore the online shop and be tempted to purchase goods. This increases the performance of the business by again making more money from as little input as possible. It saves Boots money, time, and manpower, which effectively frees more opportunity for the business to expand and develop. Without ICT Boots would by now have lost out to competition, wasted hundreds of thousands of pounds ineffectively and not bee the multi million pound empire they are today. Production process The production process is typically present within the operation of a manufacturing orientated business. This is the basic process of production INPUT PROCESS OUTPUT Boots is retail service not a manufacturing one. The production process is still however related around the business. Although Boots do not manufacture products the production process is vital in ensuring all elements of the business operation run smoothly. The production process as shown above consists of three sections which are the input the process and the output. Boots is in the tertiary section of the industry as it is an outlet that sells goods. This is the output and this is the main aspect that affects Boots. The inputs are the primary sector and the process is secondary. As Boots is in the tertiary sector and sells goods it must also use the secondary and primary industry also. An example of the process would be involving the secondary section of industry. This would be the purchasing of goods from suppliers to sell in the store. Boots do not directly have a contribution to this area of the production process. They do however contribute to the input section of the production process which represents the primary industry. Boots can investigate medicines and test treatments for sales in their stores. The manufacturing, mass production and distribution to stores are the process part of Boots production process representing secondary industry.